Recently I had the extreme pleasure of applying for student loans and it was a most unusual, and enlightening experience as I tried unsuccessfully for several phone calls, online loan applications ( I believe that their coders purposely set it up so that the application would close on you upon entering the final answer just before you click send. It's probably a way for them to save money. ) and hours, to contact the creditor who might give me money. By that, I mean it taught me what one of the primary producers of rage and frustration in our country ( Possibly even the whole world. ) happens to be. Namely, that is customer service. While so many of us try desperately hard to get through college so we no longer have to work in service jobs dealing with the ordinary public, we forget those who fulfill the vital lifelong role in our society of hating their jobs. Mostly because they have to put up with those of us who are so frustrated by our attempts to get service from them that we become complete raving lunatics. Fortunately for myself, I've managed to avoid this stage so far. However I do have the unusual position of seeing both sides of the coin currently working in a equipment rental store to pay for college and not blocking each day from memory. However, just as it never occurs to us that if most of us in the college-bound and post-collegiate groups weren't screaming at them for forgetting to put ketchup packets in our kids happy meals they would likely be far more inclined to care about whether it was ketchup or tobacco spit from Joe in back ( Just don't shake his hand and you should be ok provided you remember your surgical mask. ). As a result, we end up with a bit of a vicious cycle in which nobody, ( Except perhaps Joe who has a place to dispose of his tobacco juice without the manager noticing. ) really benefits. So perhaps, maybe, just maybe, those folks of you who are in that college group could remember: When you next go to a place where somebody is supposed to be giving you service, try not to get frustrated, and instead try smiling. And maybe those people who are doing their jobs trying to give the others of us service can smile back and take a little extra time to toss that extra packet of ketchup into the bag or fold the sheets on our hotel bed a little straighter. Maybe we can get ourselves out of this cycle if only for a little while.
And if you don't want to be nice; how about I just spit in your floor sander before I rent it to you?
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