The Tech Support Mumbler

Hold Times: Part One

Author notes

Hold Times: Part One

klath
on

The first part in a series.

One of the most common complaints I get is about hold times. It could be five minutes, it could be fifteen – if you make a US citizen wait on hold, you are inappropriately inconveniencing them. And, by the same token, doing so with obvious malice aforethought.

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