First
Prev
- Data Theft and Doggies
- Failure to Communicate
- I Blame the Judge
- Shooting Yourself in the Foot
- Yes
- I'm a Little Bit TMI
- Inappropriate Access
- It's Catching
- Disposable Income
- Blog Theft
- Fighting the Man
- Denial of Service
- Flying with Techie
- Fix It!
- Discerning Tastes
- Techie's PSA #002
- Monitor Me!
- Mistaken Ethnicity
- Identity Donation
- Didn't Read it
- Recognition
- Invisible Errors
- Email by Proxy
- Dead Rong
- Commissions?
- Am I Hearing This?
- There Is A Reason
- Special Treatment
- Privacy Fail
- Phone Etiquette
- Multi-tasking Fail
- Hackiiiing!
- Make Me Escalate
- Techie's PSA #001
- Logic & Passwords
- Free is Worth More
- Should Not Be Said
- Verification Woes
- Stick to What You Know
- Hold Times: Part Three
- Hold Times: Part Two
- Hold Times: Part One
- Pixel to Inch Ratio
March, 2009
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Author notes
The first part in a series. One of the most common complaints I get is about hold times. It could be five minutes, it could be fifteen – if you make a US citizen wait on hold, you are inappropriately inconveniencing them. And, by the same token, doing so with obvious malice aforethought.
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