This, sadly, is far more true than I would like to admit. There is a company we used to do business with, and they still list our tech support number on their bills for legacy/grandfathered customers. Sadly, it's right underneath their tech support number, so misdirects are not only common, but lead to extended hold times followed by a transfer leading to yet more hold time.
And more often than not, poor Techie gets the blame.
Comments
Please login to comment.
Login or Register${ comment.author }} at
${ comment.author }} at