I am in a difficult situation right now. didn't pay the Cable. You see, I have broadband internet that i get through the cable company(Time Warner, their logo looks like the evil eye). The speed is awesome but the bills have gotten higher for some mysterious reason. customer service is just giving me the run around and I refuse to pay for something that is completely unexplainable. But I'll be off line. I'm a college student who is on a budget, I don't live on campus so I have to pay for everything out of my pocket.
I thought broadband would be good due to the fact that VOIP (Vonage) phone bills were so cheap. It would be nice to know what everyone uses.
What do people have on Drunk Duck. DSL, Dialup, Broadband? How much does it cost?
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Comic Talk and General Discussion *
Who is your service provider
DSL is cheaper. It may be a little slower, but it has never let me down.
There has to be a reason your bill got higher though.
Threatening helps, unfortunately. Usually you have to threaten to disconnect before any company lowers your bill, or at least explains the charges to you. That's what I'd do. I would go all the way to a disconnect order, so they don't think you are bluffing. Worse comes to worse, you can always call back in and cancel the disconnect.
Just make sure you tell them you are leaving and gong to a competitor because of their high prices.
If you just feel the increase hasn't been explained to your satisfaction, demand a supervisor. If you do not get a supervisor, threaten to report them to the Public Utilities Commission. If you still get no satisfaction, actually report them to the PUC.
A lot of times cable providers will put you on extended discount plans. Like, when you sign up you get 6-12 months of a particular rate. But, as they probably only briefly mentioned to you… that's a promotional rate that ends at the end of the term.
And/or - they may have snuck a rate increase notice on one of your bills just because they were raising it for everyone. I rarely read bills since I pay everything online… so I miss stuff like that all the time.
Anyways - I'd call them and tell them you want a cheaper bill. If they can't offer anything, then tell them you are going to search for another provider. They often have discounts that they can offer to anyone in order to maintain business. Once every 6 months I have to call my cable company and negotiate my rate because I've been on the introductory discount since I started service with them 4 years ago. How? Every 6 months I tell them I'm going to the Direct TV and DSL unless they keep my rate low… and they always agree.
Seriously. Give it a try. This works for almost all service providers assuming there is actually competition for them in your area. I recently canceled my phone service and switched to Vonage. When I told them that, they spent about 10 minutes telling me how much money they could save me with these miraculous promotions that they only mentioned once I said I was leaving. All it did was piss me off because they were over-charging me all that time and more or less admitted it… but yeah, the point is they offered it.
And they will for you too if you show them you understand how the "system" works and that you're serious.
Good luck.
~Jerome~
I've had my Cable internet since about 2001 and since then it's gotten faster and slightly cheaper.
You do have to check on your bills though. At one stage my rate had gone down to about $8 cheaper and they didn't tell me so for two month I was still paying the older higher rate. Sneaky bastards! I notices the cheaper rate in some advertising and sorted it out with them.- always check on the current deals.
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